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Employee Status Updated 08/12/2021: Open with Liberal Leave
Office Status: Normal
Employee Information

Maintenance Priorities

The An order of priority for all repairs is established by the Manager of Building Services, or his staff, giving highest priority to items that affect the health and safety of the occupants of the building. In 2004, an After Hours Call-Out/Emergency Policy was developed for all County-maintained facilities, and the Adult Detention Center. The following levels were also adopted in 2004: Priority 1-Emergency; Priority II-Urgent; Priority III-Routine; and Priority IV-Minor; and Priority V-Other. All work orders will be prioritized by the Building Services Division according to the nature of the problem, as follows:

Priority I - EMERGENCY:

Emergency Work Orders take priority over all other work and require immediate action to usually address situations that present imminent or immediate danger to life, health, safety, security, or operational damage to buildings, equipment or property. Evaluation and response time during working hours is within 2 hours and within 8 hours during non-duty hours, with completion normally within 24 hours. Work not completed during normal working hours, which requires overtime or night shift to complete, may also be considered Priority 1. Priority I emergencies include, but are not limited to the following:

Priority II - URGENT

Urgent Work Orders are unscheduled and reactive, and considered to pose a threat of personal injury, equipment damage, or serious disruption of service, but are not considered emergencies. Urgent Work Orders may also include responses to safety deficiency and regulatory violations. These will be completed within one (1) week, or 5-7 days, conditions permitting. Priority II Work Orders include, but are not limited to, the following:

Priority III - ROUTINE

Routine, preventive or scheduled maintenance-related, Work Orders are for tasks that do not pose a threat to life, property or a serious disruption to the operation of County facilities and do not require immediate corrective action. These requests are entered into the H.T.E. system and processed based on the priority given them by Building Services, and in the order in which they are received. Small repairs are normally done within 30-45 days after being entered into H.T.E. or received by Building Services; however, availability of materials, budget constraints and unforeseen problems (snow, ice, manpower, or HVAC issues) could delay completion. Jobs related to special events (i.e. setting up chairs, tables, etc.) require a minimum of five (5) working days advanced notice (which is strictly enforced) prior to the event date so that manpower can be scheduled accordingly. Priority III Work Orders take precedence over Priority IV Work Orders and include, but are not limited to, the following:

Priority IV - MINOR:

Other Work Order requests are requests that are of such magnitude and complexity that is more effective to develop a scope of work for the job, procure materials, schedule the work in advance, and coordinate personnel and/or outside contractors/vendors. Priority IV Work Orders may not be accomplished due to manpower and/or funding limit actions, but may normally be expected to be completed within 45-60 days. Deferred or seasonally programmed work is often considered Priority IV. Priority IV Work Orders must be included in the approved or current Fiscal Year Operating Budget request for the Building Services Division.

Priority V - OTHER:

Minor construction work beyond maintenance and repair includes space and efficiency enhancements, installation of shelving, interior partitions, new lighting, painting, etc. that is not budgeted, but generally within the capabilities of the maintenance staff. For larger projects, scheduling will occur following funding approval by the administration, or following the identification of funds by the requesting Department or Agency. If directed to re-prioritize with existing operational monies, the respective project is considered a Priority V Work Order.