Senior Rights and Advocacy / Ombudsman
What is the Long-Term Care Ombudsman?
The Long-Term Care Ombudsman helps residents in long-term
care facilities maintain their legal rights, control over their
own lives, and personal dignity. Long-term care facilities
include nursing homes and assisted living facilities.
What are the major responsibilities of the Ombudsman?
Receive and resolve complaints made by or for residents of
long-term care facilities.
Educate consumers about long-term care providers
about residents’ rights and good care practices.
information to the public on nursing homes and other long-term
care facilities and services, residents’ rights and legislative
Who can contact the Long-Term Care
Ombudsman Program Coordinator?
contact the Ombudsman. A concern or complaint may come from the
resident, residents’ family, friend or even long-term care
facility. The Ombudsman is required to keep all information
confidential. There is no charge for Ombudsman services.
are guaranteed by the Federal 1987 Nursing Home Reform Law. The
law required nursing homes to “promote and protect the rights of
each resident.” The 1987 Nursing Home Reform Law Protects the
following rights of nursing home residents:
• Right to Information
• Right to
• Right to Participate in One’s Own Care
to Privacy and Confidentiality
• Rights During Transfers and
• Right to Dignity, Respect and Freedom
• Right to Make Independent Choices
To learn more, contact:
Stevanne Ellis – State Long-Term Care Ombudsman
For more information view the Long-Term Care Ombudsman Brochure
Community Programs and Outreach
Retired and Senior Volunteer Program (RSVP)
Division of Senior Center Operations (Senior Activity Centers)
Home & Community-Based Services
Senior Information & Assistance